Returns & Exchanges
At Alden Shoes, we stand by the quality of our craftsmanship and offer a 30-day return window for unworn footwear in its original packaging. Please ensure soles are unmarked and all accessories are included to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the shoes in their original box and protective dust bags, ensuring the package is securely sealed to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your shipping carton.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt until your refund has been processed by our quality team.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing