Frequently Asked Questions
Everything you need to know about our premium footwear and services.
What makes Alden shoes different from other brands?
Alden shoes are crafted using traditional New England shoemaking techniques, featuring genuine shell cordovan, premium leathers, and tempered steel shanks for unparalleled support and longevity.
How do I determine my correct size in Alden lasts?
Alden uses various lasts (like Barrie or Trubalance) which often run large. We generally recommend sizing down a half-size for these specific lasts, but please consult our detailed Size Guide for specific measurements.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
What is your return and exchange policy?
We accept returns of unworn, pristine items in their original packaging within 30 days of delivery. Please ensure you try your shoes on a carpeted surface to avoid scuffing the leather soles.
Can my Alden shoes be refurbished or resoled?
Absolutely. Alden offers a comprehensive Restoration Program where your worn shoes can be rebuilt on the original lasts, including new soles, heels, and a thorough cleaning of the uppers.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and interest-free installment options through specialized financing partners.